By accessing and purchasing products through this website you accept and agree to these terms and conditions.
General
Strictly trade only. You will need a Trade Account to login, view prices and process your order through the website.
You must be at least 18 years of age in order view or possess material of an adult nature.
All prices are excluding GST.
Wholesale Solutions Ltd reserves the right to change any product or website price at any time.
Images and descriptions displayed on the website are for reference only and may differ slightly from the actual item sent. This especially may occur when manufacturing packaging changes without prior notice to us.
We reserve the right to reject any order placed with us without giving any reason. If an order is rejected we will attempt to notify you by email or telephone. Wholesale Solutions Ltd does not offer a ‘SALE or RETURN’ policy.
All credit/Debit card transactions will appear as ‘Wholesale Solutions Ltd ‘on your bank or credit card statement.
Delivery
We aim to dispatch orders placed before 12pm Monday to Thursday within 24hrs of the order being placed. Orders placed after 12pm Friday or during weekends will be dispatched the next working day. Working days are Monday to Friday excluding Bank Holidays. NZ only.
Ownership
All goods remain the property of Wholesale Solutions Ltd until payment has been received in full. Until such time Wholesale Solutions Ltd shall:
Have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the goods.
Be entitled at any time and without the need to give notice, enter upon any property upon which the goods or any part are stored, or upon which Wholesale Solutions Limited reasonably believes them to be kept.
Wholesale Returns/Refunds Policy
We endeavour to dispatch your products as ordered but occasionally damages or shortages may occur. For damaged goods or shortages, the following returns and refunds policy applies:
IMPORTANT:
Before returning damaged or faulty goods we request that you contact us.
All damages must be reported to the carrier immediately.
All damages or shortages must be reported to us within 24 hours of receipt of goods.
We cannot be held liable for orders shipped in good faith to an incorrect address due to wrong details having been entered on your registration form.
When reporting any damages or missing product photographs must be provided as supporting evidence.
If your shipment arrives with damage to the packaging (outer boxes / pallet / pallet wrap) photographs must be provided as supporting evidence.
Dropship Returns Policy
If your customer wishes to return their order, they will contact you directly and follow your company's Return Policy.We do not operate a sale or return policy. If your customer changes their mind, the unwanted goods returned to you remain your property.
However, in the unlikely event of a product being faulty, we will cover the cost of replacement including delivery to your customer.
All claims for delivery shortages and damages must be reported to Wholesale Solutions within 3 days of being delivered: and stating your order number. Any claim will then be investigated and resolved as soon as possible.
Wholesale Solutions cannot be held responsible for orders being delayed by incorrect information supplied during the ordering process. If an order is delayed or returned due to incorrect information being supplied to Wholesale Solutions, the cost of re-sending the order to your customer must be covered by you.
Please find our online returns process here.
Payment
Credit/Debit Card Payments
Credit / Debit card payments are processed on our website through Windcave – An independent payment service provider (PSP)
Wholesale Solutions Ltd does not store or keep any Credit or Debit card details at its business location or at a remote location. Payment details submitted will only be used to process your order with Windcave and will not be help against your account.
Business Credit Account (Purchase orders)
Wholesale Solutions Ltd will, at its own discretion, offer a business credit account facility. Credit account customers are subject to our Credit Account Terms and Conditions. To apply for a business credit account, you will need to register a new account and contact us on info@wholesalesolutions.co.nz
Warranty
Our warranty policy covers products for 90 days from the date of purchase, or unless the specific brand has a warranty period that differs from this. It covers faults and defects that occur due to manufacturing failure. If a product is outside of this timeframe, the warranty is unable to be claimed.
Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy.
It is the retailer’s responsibility to assess the claim from the consumer. Please refer to the Trouble shooting guide below.
Wholesale Solutions Product Trouble Shooting Guide:
If none of the questions below resolve the issue, then there is likely a fault with the product. If you would like to verify this without having the product physically returned to you, ask for a video to be sent through showing the fault.
Battery operated products:
Have new batteries been tried?
Customers often try batteries from their TV remotes, but just because it works for the TV, doesn’t mean it will work for a vibrator. Vibrators use much more power than a TV remote, so new batteries are a must to double check whether there is a product fault
Have the batteries been tried facing the opposite way?
- Batteries are often placed in the wrong way accidentally. Are the batteries facing opposite ways?
- Batteries are often placed in facing the same way, which don’t connect the ports
- Have you tried holding down the ‘on’ button for 3-5 seconds?
- Some products come with a travel lock in place to prevent them from turning on accidentally.
- Is the plastic/paper sleeve in the battery compartment still in place? If not, please reinsert this as it holds the batteries securely and prevents them from damaging the internal circuit of the vibe.
- Is there any life to the product? E.g noise, lights, etc.
- If there are lights or noises from the product, but it is still not working properly, then there is likely a fault.
Rechargeable products:
- Does the product appear to charge?
- Does the product appear to complete a full charge?
- Have you tried holding down the ‘on’ button for 3-5 seconds?
- Some products come with a travel lock in place to prevent them from turning on accidentally – this is
- much more common in rechargeable products.
- Is there any life to the product? E.g noise, lights, etc.
- If there are lights or noises from the product, but it is still not working properly, then there is likely a fault.
Remote controlled products:
Questions specific to corded remote-control products:
- Are there any physical issues with the cable connection between the remote and product?
- If there is damage or the cord has any kind disconnection from the remote/product, it may not work.
- Have new batteries been tried in both the remote and product (where applicable)?
- Questions specific to non-corded remote-control products:
- Are there any buttons on the remote and the product that need to be held down to pair the two?
- E.g. if both ‘on’ buttons are held down, the two should pair.
- Have new batteries been tried in both the remote and product (where applicable)?
- Have both the remote and the product been charged fully?
- Customers often don’t realize that the remote needs power as well
- Suction products (penis/clitoral pumps):
- Has the release valve been checked, and is firmly closed?
- All suction products should have a release valve, and this isn’t always obvious when first opened, so
- they may think there is no suction at all
- Do they have the product held firmly against their skin?
- Hair can affect the level of suction achieved, so some ‘landscaping’ can be beneficial to ensure
- secure suction against the skin.
Product materials and lubricant:
- Each individual product should be stored separately from any other product. The main reason being
- that product materials can react against each other and cause a ‘melting’ affect.
- That’s not to say that the materials themselves are bad – even the highest quality silicone will still
- react if left sitting against another product of the same material.
- The same can be said for lubricants being used on products as well. For example, silicone lubricants must not be used with silicone-based products.
- However, water-based lubricants are safe to use with all product materials.
- Products often come with the type of material they are made of on the packaging; however, it is up to the customer to ensure that they are storing their product properly.
- A cloth bag is the most recommended way of storage, or in the original packaging the product came
- in – plastic containers can also affect the material, depending on what the container is made of.
Please submit a return form from your account page on our site. You can do this by clicking into the relevant order number and clicking return. Then giving us information regarding the problem. If you have any issues, contact our customer service email (info@wholesalesolutions.co.nz). We may require some products returned to us, so please retain these products until specified otherwise.
In the event of physical damages/faults, e.g. tears in material, send us photos via email
If your product cannot be repaired, we will replace it with the same, or similar model. If a repair or replace is not possible, we will provide a refund.
Warranty timeframes for our leading brands are:
- Crush - 90 days
- Doc Johnson - 90 days
- Evolved - 12 Months
- Fetish Fantasy ranges - 90 day
- Playful - 1 year
- Shots Media - 12 Months
- Svakom - 12 Months
- Swan - 12 Months
- We-Vibe - 12 Months
- Womanizer - 12 Months
- Share Satisfaction - 12 Months
- Satisfyer - 12 Months
Submit a returns request via your account page.
If you have any issues, please contact info@wholesalesolutions.co.nz