Shipping & Returns

By accessing and purchasing products through this website you accept and agree to these terms and conditions.

General


Strictly trade only. You will need a Trade Account to login, view prices and process your order through the website.
You must be at least 18 years of age in order view or possess material of an adult nature.
All prices are excluding GST.

Wholesale Solutions Ltd reserves the right to change any product or website price at any time.
Images and descriptions displayed on the website are for reference only and may differ slightly from the actual item sent. This especially may occur when manufacturing packaging changes without prior notice to us.

We reserve the right to reject any order placed with us without giving any reason. If an order is rejected we will attempt to notify you by email or telephone. Wholesale Solutions Ltd does not offer a ‘SALE or RETURN’ policy.
All credit/Debit card transactions will appear as ‘Wholesale Solutions Ltd ‘on your bank or credit card statement.

Delivery


We aim to despatch orders placed before 12pm Monday to Thursday within 24hrs of the order being placed. Orders placed after 12pm Friday or during weekends will be dispatched the next working day. Working days are Monday to Friday excluding Bank Holidays. NZ only.

Ownership


All goods remain the property of Wholesale Solutions Ltd until payment has been received in full. Until such time Wholesale Solutions Ltd shall:
Have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the goods.
Be entitled at any time and without the need to give notice, enter upon any property upon which the goods or any part are stored, or upon which Wholesale Solutions Limited reasonably believes them to be kept.

Wholesale Returns/Refunds Policy


We endeavour to dispatch your products as ordered but occasionally damages or shortages may occur. For damaged goods or shortages, the following returns and refunds policy applies:

IMPORTANT: 

Before returning damaged or faulty goods we request that you contact us.
All damages must be reported to the carrier immediately.
All damages or shortages must be reported to us within 24 hours of receipt of goods.
We cannot be held liable for orders shipped in good faith to an incorrect address due to wrong details having been entered on your registration form.
When reporting any damages or missing product photographs must be provided as supporting evidence.
If your shipment arrives with damage to the packaging (outer boxes / pallet / pallet wrap) photographs must be provided as supporting evidence.

Dropship Returns Policy


If your customer wishes to return their order, they will contact you directly and follow your company's Return Policy.We do not operate a sale or return policy. If your customer changes their mind, the unwanted goods returned to you remain your property.
However, in the unlikely event of a product being faulty, we will cover the cost of replacement including delivery to your customer.
All claims for delivery shortages and damages must be reported to Wholesale Solutions within 3 days of being delivered: and stating your order number. Any claim will then be investigated and resolved as soon as possible.
Wholesale Solutions cannot be held responsible for orders being delayed by incorrect information supplied during the ordering process. If an order is delayed or returned due to incorrect information being supplied to Wholesale Solutions, the cost of re-sending the order to your customer must be covered by you.

Payment


Credit/Debit Card Payments


Credit / Debit card payments are processed on our website through Windcave – An independent payment service provider (PSP)
Wholesale Solutions Ltd does not store or keep any Credit or Debit card details at its business location or at a remote location. Payment details submitted will only be used to process your order with Windcave and will not be help against your account.

Business Credit Account (Purchase orders)


Wholesale Solutions Ltd will, at its own discretion, offer a business credit account facility. Credit account customers are subject to our Credit Account Terms and Conditions. To apply for a business credit account, you will need to register a new account and contact us on info@wholesalesolutions.co.nz

Warranty

Our warranty policy covers products for 90 days from the date of purchase, or unless the specific brand has a warranty period that differs from this. It covers faults and defects that occur due to manufacturing failure. If a product is outside of this timeframe, the warranty is unable to be claimed.
Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy.
Please contact our customer service email (info@wholesalesolutions.co.nz) with the completed RA form before returning any product. We may require some products returned to us, so please retain these products until specified otherwise.
In the event of physical damages/faults, e.g. tears in material, please attach photos with the RA form.
If your product cannot be repaired, we will replace it with the same, or similar model. If a repair or replace is not possible, we will provide a refund.·   

Crush - 90 days
·    Doc Johnson - 90 days
·    Evolved - 1 year
·    Fetish Fantasy ranges - 90 day
·    Playful - 1 year
·    Shots Media - 1 year (unless specified otherwise)
·    Svakom - 1 year
·    Swan - 1 year
·    We-Vibe - 1 year
·    Womanizer - 1 year
·    Share Satisfaction - 1 year
·    Satisfyer - 15 years
·    Ovo - 15 Years

Submit a returns request via your account page.