Please make sure you have read, and fully understand, the terms and conditions below:
Our warranty policy covers products for 90 days from the date of purchase, or unless the specific brand has a warranty period that differs from this. It covers faults and defects that occur due to manufacturing failure. If a product is outside of this timeframe, the warranty is unable to be claimed.

Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy.

Please contact our customer service email ( with the completed RA form before returning any product. We may require some products returned to us, so please retain these products until specified otherwise.

In the event of physical damages/faults, e.g. tears in material, please attach photos with the RA form.

If your product cannot be repaired, we will replace it with the same, or similar model. If a repair or replace is not possible, we will provide a refund.

Top 10 brands Warranty timeframe
Crush 90 days
Doc Johnson 90 days
Evolved 1 year
Fetish Fantasy ranges 90 day
Playful 1 year
Shots Media 1 year (unless specified otherwise)
Svakom 1 year
Swan 1 year
We-Vibe 1 year
Womanizer 1 year

Download RA form:

Changes to an Order
You can change your order until it is dispatched from our warehouse. Once the order has been dispatched, we do not offer any further changes or returns.
Delivery Timeframes
Everything you see on the website is available for purchase and is in stock in our Wellington based warehouse. Our aim is to send your order within 1 working day of dispatch. Ie order today (working day), it is dispatched on the following working day.
Payments via credit card & refunds for un-supplied product
If you pay via credit card, and we are unable to supply any product to you for any reason, WSL will refund the amount due once a month back to a nominated bank account. All refunds will be bundled together.

Delivery charges.

As of 1 February 2019 our delivery charges are as follows:

Value of order Price of shipping ex GST
$0-$250 $12.95
$251-$1000 $18.95
$1001-$2000 2.5% of order
$2001 and above 2% of order
All prices on our site are listed in $NZD. They are GST exclusive. GST of 15% will be added onto your total order value.
Contact Us
Feel free to contact us anytime at:
Wholesale Solutions
Te Aro
Ph 04 384 77 74